FAQ's

🧾 Frequently Asked Questions (FAQs) – Luzei Shop

Q. Is ordering online secure?

A. Absolutely. At Luzei Shop, we take the security and privacy of your information very seriously. All the details you provide during the order process are kept strictly confidential and are only accessible to authorized staff. Our team is trained regularly on data security and privacy policies.

If you have further questions about secure online shopping, feel free to reach out to us at:
📧 shahzaibsufian001@gmail.com
📱 WhatsApp Support

Q. How do I place an order?

A. Ordering from Luzei Shop is easy:

  1. Visit the product page you’re interested in.

  2. Click “Add to Cart.”

  3. To add more products, browse and repeat the process.

  4. Once ready, click on the “Cart” option from the menu.

  5. Review your order and click “Proceed to Checkout.”

  6. Fill in your billing and shipping details.

  7. Confirm your order details and click “Place Order.”

  8. You’ll receive a confirmation email/SMS shortly.

  9. Pay upon delivery via Cash on Delivery (COD).

Q. How can I cancel my order?

A. You can cancel your order in any of the following ways:

  • If you created an account, log in and cancel from the Order History section.

  • If you checked out as a guest, call or WhatsApp us during business hours.

  • You can also cancel during our confirmation call before dispatch.

Q. What is your return policy?

A. You can view our return policy in detail on the Return Policy page. We do accept returns under certain conditions.

Q. What is your refund policy?

A. Refunds are issued based on our conditions outlined on the Refund Policy page.

Q. What is your shipping cost?

A. We are currently offering FREE SHIPPING across Pakistan. 🚚

Q. Which courier service do you use?

A. We deliver via trusted partners including:

  • M&P

  • TCS

  • Leopards Courier

Q. How long does delivery take?

A. Delivery typically takes 2 to 3 working days after order confirmation.

Q. How do I order an out-of-stock item?

A. You can pre-order any out-of-stock item by contacting us directly through:

📧 Email: shahzaibsufian001@gmail.com
📱 WhatsApp: +92 339 9001803