Privacy Policy

🔐 Privacy Policy – Luzei Shop

Welcome to Luzei Shop!
Your privacy matters to us. This Privacy Policy explains how Luzei Shop ("we", "our", or "us") collects, uses, shares, and protects your personal information when you visit our website www.luzei.shop and make purchases from us.

By using our website, you agree to the practices described in this policy.

1. 📋 Information We Collect

We may collect the following types of personal information when you visit or make a purchase:

  • Contact Information: Full name, phone number, email address, shipping/billing address

  • Payment Details: Bank account, Easypaisa, JazzCash (processed securely)

  • Order History: Products ordered, preferences, and customer support communications

  • Technical Info: IP address, browser type, and cookies (to enhance your browsing experience)

2. 🎯 How We Use Your Information

Your information is used to:

  • Process and deliver your orders

  • Communicate order updates or promotions

  • Respond to your inquiries or concerns

  • Improve our services and product offerings

  • Personalize your shopping experience

  • Detect and prevent fraud or suspicious activity

  • Comply with legal and regulatory obligations

3. 🔄 Sharing Your Information

We do NOT sell or trade your personal information. We may share your data with trusted third parties only for the purpose of:

  • Shipping your orders (e.g. with courier services)

  • Processing payments (e.g. bank or mobile wallet partners)

These third parties are required to keep your information confidential and use it only for authorized purposes.

4. 🔒 Data Security

We implement appropriate security measures to protect your personal data. While we strive to use commercially acceptable means to protect your information, no method of transmission over the internet is 100% secure.

We encourage you to avoid sharing sensitive payment information over untrusted networks.

5. 🍪 Cookies

We use cookies to:

  • Enhance your browsing experience

  • Store session data and cart information

  • Understand how users interact with our website

You may disable cookies in your browser settings, but some site features may not work properly if cookies are disabled.

6. 🔗 Third-Party Links

Our website may include links to external sites (e.g. courier tracking pages, payment gateways). We are not responsible for the privacy practices of those third-party websites. We encourage you to review their privacy policies separately.

7. 🚫 Children’s Privacy

Luzei Shop does not knowingly collect data from anyone under the age of 13. If we become aware that a child has provided us with personal information, we will promptly delete it.

8. 🔄 Changes to This Policy

We may update this Privacy Policy periodically. Any significant changes will be posted on this page with an updated effective date. Your continued use of our website means you accept the updated policy.

9. 📞 Contact Us

If you have any questions, concerns, or requests related to your data or this policy, please contact us at:

📧 Email: shahzaibsufian001@gmail.com
📱 WhatsApp: +92 339 9001803

Thank you for trusting Luzei Shop.
Your privacy and satisfaction are our top priorities.